Dear client,
For us to remotely support our clients as quickly and efficiently as possible, we require them to download Teamviewer Quick Support
Please click here to download.
Once you've downloaded the file, you can run the executable by double clicking on it.
The Teamviewer window should pop up with an ID and Password which you'll provide to us to connect to your computer remotely.
Should you get the notification below when running the executable,
you should click on OK and follow these steps:
On your Windows taskbar, to the left of the date & time, open up the system tray,
right click on the Teamviewer icon and
click on Exit Teamviewer
When asked if you're sure you want to exit Teamviewer, click on Exit
Rerun the downloaded executable and provide us with your Teamviewer ID and password.